Delivery charges

Shipping Delays

We are still experiencing shipping delays both to us and from us. Please understand if you order takes longer than usual to reach you.  We appreciate your patience and understanding.

Lost in post": Please allow extra time. (UK) 4 weeks. (EU) 6 weeks. Raising a Paypal dispute will not speed the process up.

Import Duties and local taxes

Now the UK has left the EU orders placed by European and non UK Mainland customers may be subject to import duties. Please be aware that we are not liable for any import duties or taxes orders may incur.

Delivery Costs

International and non UK Mainland shipping costs have risen significantly as a result of the current pandemic and we have had to increase our charges to countries outside of Mainland UK and Europe. This is something that is out of our control and is affecting all international shipping companies and businesses that ship overseas. 

We thank you for your understanding at this time.


UK Mainland Delivery

Standard delivery (3-5) working days.

FREE DELIVERY over £35
Under £35 - £2.95

Non UK Mainland 

We will invoice you for shipping on your order.  We are unable to offer free delivery where the weight of the order exceeds 1kg. 

Europe Delivery

Standard flat rate £15.95

Rest of World 

Including USA, Canada, Australia, New Zealand, South Africa

£19.95 up to 2K

For orders weighing over 2kg an invoice will be sent to the customer to cover the additional shipping cost.  Orders will be shipped on payment of the invoice.   

Returns

We hope that you are delighted with your order, but if you wish to return anything to us, please email shipping@mycreativespirit.co.uk and we will let you know how you can arrange for your goods to be sent back to us.